Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
We provide you with a tracking number after your order has been processed and shipped. You will receive an email notification, which includes the tracking number. If by any chance you can't locate your tracking number, please check your spam folder first, and if you are unable to locate the email please contact us at firstname.lastname@example.org
Please allow up to 3 days for your order to be processed, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For orders in the United States, it will normally take about 12-25 business days (up to 30 business days for select states during the holiday season). For International orders, please allow 30 business days for delivery (depending on your location it can take longer).
Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped to you as fast as possible.
Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
If you wish to return an item, please contact us at email@example.com within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions.
Please contact us at firstname.lastname@example.org within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.